Effective Date: 20/03/2025

1. Overview
At Zipiffy, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, this Refund Policy explains the conditions under which refunds may be granted.

2. Eligibility for Refunds
Refunds may be issued under the following circumstances:

• Product Issues: If the product delivered is defective, damaged, or does not match the description provided on our app.
• Order Errors: If you receive an incorrect item due to a mistake on our part.
• Cancellation: If you cancel your order before it has been processed or shipped, you may be eligible for a full refund.

3. Non-Refundable Items
Certain items may not be eligible for a refund, including:

• Digital goods or services once delivered, unless there is a verified technical issue.
• Products that have been used or significantly altered by the customer.
• Items where the original packaging has been opened and cannot be returned for safety or hygiene reasons.

4. Refund Process

• Request Submission: To initiate a refund, please contact our customer support team at [Insert Contact Email] with your order details and the reason for your refund request.
• Review: We will review your request within [X] business days.
• Approval: If your request is approved, a refund will be processed to the original method of payment.
• Processing Time: Please allow [X] business days for the refund to appear on your account, depending on your financial institution.

5. Cancellations

• Before Shipment: Orders canceled before the order is processed or shipped are eligible for a full refund.
• After Shipment: Once an order has been shipped, please refer to our Return Policy for guidance on returning the item. In such cases, a refund may be subject to shipping fees or restocking charges.

6. Partial Refunds
In some situations, only a partial refund may be granted (for example, if only part of the order is defective or if the product has been partially used). The amount of any partial refund will be determined based on the specific circumstances of your order.

7. Dispute Resolution
If you have any concerns or disputes regarding your refund, please contact our customer support. We are committed to resolving issues in a fair and timely manner.

8. Changes to This Policy
Zipiffy reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our app, and your continued use of the app constitutes your acceptance of any revised terms.

9. Contact Information
For questions regarding this Refund Policy or to request a refund, please contact us at:

• Email: [Insert Contact Email]
• Address: [Insert Company Address]